AFF Policy Page

AFF Policy Page

AUSTIN FILM FESTIVAL POLICIES

Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.

GENERAL TERMS OF ACCOMMODATIONS FOR DISABLED PERSONS

To ensure that all Austin Film Festival & Conference panels, films, and parties are accessible to registrants, Austin Film Festival offers certain accommodations to patrons who are physically impaired:

  • Accessible seating will be provided at all Conference & Film venues where seating is provided. All Austin Film Festival registrants must adhere to the Film Admission Policy.
  • An accessible shuttle will be available for all shuttle routes provided.
  • Service animals are welcome at all events in compliance with venue policies.

Please contact info@austinfilmfestival.com  or call (512) 478-4795 with any questions or concerns regarding accessibility accommodations.

FILM ADMISSION POLICY

Film Admission Policy: Badge holders and Film Pass holders MUST be in line no later than 20 minutes prior to the scheduled start time. Priority admission is given to all Badge holders. Film Pass holders will be seated after all Badge holders have entered the theater. General Admission tickets will go on sale 20 minutes prior to each screening. Once General Admission tickets have gone on sale, Badge holders and Film Pass holders will no longer have priority admittance. Badge holders and Film Pass holders arriving AFTER the 20 minutes mark must go to the back of the General Admission line. ALL theater seating will be on a first come, first served basis. Neither Badge holders nor Film Pass holders are guaranteed a seat, only admission up to capacity.  NO ONE will be admitted into the theater 15 minutes after start time. Austin Film Festival Staff will adhere to this policy even in the event of a delayed screening.

* For admittance into parties, all attendees must be 21 or over.

HANDICAP ACCESS TO FILM SCREENINGS

Austin Film Festival strictly enforces the Film Admission Policy above. This policy applies to all registrants; however, we allow physically impaired patrons with no aide or one (1) aide the following accommodations:

BADGE HOLDER

If you are a festival badge holder, you will be accommodated on a first come, first served basis in regard to our established Film Admission Policy. When you arrive at a film venue, please check in with the Theater Manager on duty. You can receive a numbered queue card and will be allowed to wait in the lobby of the venue. If you have an aide who provides you assistance, he/she must have the same level of festival access as you, whether it be a badge or a film pass. If your aide has a badge, he/she can wait in the badge line and hold your numbered queue card for you. If you need continual access to your aide, he/she will be permitted to wait in the lobby with you. When the theater doors are opened to allow patrons in, you may enter the venue. If your aide is outside, he/she will have to wait and enter in order according to his/her numbered queue card.

 

FILM PASS HOLDER

If you are a film pass holder, we cannot guarantee entry into a screening due to the priority access given to our festival badge holders. When you arrive at a film venue, please check in with the Theater Manager on duty and inform him/her that you are a film pass holder. The manager should be able to tell you at that time if you have a realistic chance of getting into the screening. If there is, you will be allowed to wait inside the lobby. If numbered queue cards are still available (after being distributed to the badge line) for guests in the film pass line, you will be issued a numbered queue card on a first come, first served basis while badge holders are being let in. If you have an aide with you who also has a film pass, he/she must remain in the film pass line and can hold your numbered queue card. If you require continual access to your aide, he/she will be permitted to wait in the lobby with you. Once all badge holders have been seated, you may enter the venue to take your seat. If you have an aide in the film pass line outside, he/she  will have to wait and enter in order according to his/her numbered queue card.

 

GENERAL ADMISSION TICKET

If there is still available seating after badge and film pass lines have entered the theater, general admission tickets will be sold at the merchandise table. Please be aware that, there is absolutely NO guarantee that general admission tickets will be available for a particular film, no matter how early you may arrive at a venue.  When you arrive at a film venue, please check in with the Theater Manager. The manager should be able to tell you if there is a realistic chance of getting into the screening. If the venue reaches capacity with badge and film pass holders, there will not be any general admission tickets sold for the screening. If tickets are being sold and you wish to purchase one (1) general admission ticket, someone (either you or your aide) will have to wait in the general admission line to purchase a ticket.  If you have an aide accompanying you, you are welcome to wait in the lobby until he/she purchases a ticket for both you and his/herself, and then you may enter the theater. If you require continual access to your aide, they will be permitted to wait in the lobby with you.

 

We do advise any festival goers who may be in a wheelchair, on crutches, or use any other apparatus to assist with mobility to arrive at a venue at least one hour prior to the scheduled start time of the event.

PATRONS WHO ARE HEARING IMPAIRED

Austin Film Festival will provide American Sign Language (ASL) interpreters at select Conference panels.

Austin Film Festival’s Pocket Guide will note which movies are close-captioned or subtitled.

WHAT WE DO NOT PROVIDE

  • Connection to sound boards.
  • American Sign Language interpreting during film screenings.
  • Personal or individually prescribed devices, such as wheelchairs, prescription eye glasses or hearing aids.
  • Services of a personal nature, such as assistance in eating, toileting or dressing.

TRANSPORTATION INFORMATION

Austin Film Festival provides one (1) wheelchair accessible shuttle to registrants for each standard shuttle route. The accessible shuttle will only travel on shuttle routes and stop at shuttle stops. For complete details on shuttles provided by Austin Film Festival during the festival, please contact: transportation@austinfilmfestival.com.

 

OR
For any questions relating to Austin Film Festival & Conference accessibility for registrants with disabilities, please email: info@austinfilmfestival.com or call (512) 478-4795.

 

REFUND POLICY

Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by July 5, 2014. All refunds will incur a $75 processing fee. After July 5, 2014, all payments are nonrefundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Badges are non-transferable and are the property of Austin Film Festival, Inc. Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.

Badges and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.

Special events may require purchase of separate ticket for entry. If you have any questions about the Festival or your membership or badge purchases, please contact info@austinfilmfestival.com or call 1-800-310-3378.

PURCHASING BADGES FOR MULTIPLE PEOPLE

If you are purchasing badges for multiple people, please send the name, email address, and phone number to registration@austinfilmfestival.com once you receive your confirmation email.

YOUR BADGE PHOTO

Your Badge Photo: All Badge holders are required to have their pictures printed on their credentials (Film Pass holders are not required to send in a photo.) After purchasing your badge, please visit the Badge Photo Upload Page to upload your photo and complete your registration process. If we do not receive your photo, your Badge WILL NOT be available for pickup at pre-registration, and you can expect a 1-2 hour wait at registration while we take and print your picture on-site.

AUSTIN FILM FESTIVAL’S HOTEL CANCELLATION POLICY

Any specific accommodations, needs and/or requests must be made directly though the hotel not Austin Film Festival.

FOR THE DRISKILL AND INTERCONTINENTAL STEPHEN F. AUSTIN (EFFECTIVE AUGUST 17, 2012)
Cancellations must be made through Austin Film Festival in writing no later than 11:59pm CST on September 25th, 2014.  As of September 26th, 2014, any full cancellation at the above properties will be charged for one room night’s stay on the credit card you provided.  At 96 hours from your scheduled check in, your cancellation is subject to the hotel’s cancellation fees (cancellation fees vary by hotel).

Any cancellations must be sent to hotels@austinfilmfestival.com and include “Room Cancellation” in the subject line.  To ensure that we have received it, please call Austin Film Festival at 512-478-4795 to confirm receipt of your e-mail.  AFF will then send a cancellation confirmation number to the email provided.  You must have a cancellation number confirming your cancellation request. Prior to check in, reservations made through Austin Film Festival cannot be cancelled through the hotel.  AFF is not responsible for charges due to late cancellations or attempts to make changes through the hotel.

FOR THE MARRIOTT, HILTON GARDEN INN, RADISSON OR HOLIDAY INN:
Cancellations must be made through Austin Film Festival in writing no later than 96 hours before 3PM from the day of your check-in.  Please send your cancellation request to hotels@austinfilmfestival.com and include “Room Cancellation” in the subject line.  To ensure that we have received it, please call Austin Film Festival at 512-478-4795 to confirm receipt of your e-mail. Austin Film Festival is not responsible for charges due to late cancellations or attempts to make changes through the hotel.