Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by July 5, 2013, and all refunds will incur a $75 processing fee. After July 5, 2013, all payments are nonrefundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Badges are non-transferable and are the property of Austin Film Festival, Inc. Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Registrants paying by check will be contacted for valid credit card information to enable their refunds. Unused registrations cannot be credited for future year's attendance.
If you purchased a Summer Film Camp, a refund of 80% of class tuition is offered only with written notice, which may be received by regular U.S. mail or by e-mail to officemanager@austinfilmfestival.com from the parent or legal guardian of an enrolled student received no later than May 25, 2013. After this date, all camp purchases are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. All merchandise, membership, Film Pass or Conversation in Film purchases are non-refundable for any reason. Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
Badges and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
